Effective Date: 2024/11/11

At Elite Greece Travels, we are committed to protecting your personal data and respecting your privacy in accordance with the highest legal standards. This Privacy Policy sets out the basis on which we collect, use, store, and protect your personal information when you interact with our website, services, or communicate with us.

Please read this policy carefully to understand our practices regarding your data and your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant privacy legislation.

1. Information We Collect

We collect the following types of information:

a. Personal Information

  • Name, email address, phone number, mailing address, and payment details.
  • Passport details, special dietary requirements, or health conditions, when necessary for travel arrangements.

b. Non-Personal Data

  • Technical information such as your IP address, browser type, operating system, and pages you access on our website.
  • Behavioral data, including navigation and browsing habits, collected via cookies and similar technologies.

c. Communication Data

  • Information you provide when contacting us via forms, email, or customer support.

2. Legal Basis for Data Processing

We process your data based on the following legal grounds:

  1. Consent: When you provide explicit consent (e.g., subscribing to newsletters).
  2. Contractual Obligation: To fulfill bookings, reservations, and other services requested by you.
  3. Legal Compliance: To meet legal obligations such as record-keeping or responding to regulatory requests.
  4. Legitimate Interests: For improving services, enhancing user experience, and conducting analytics.

3. How We Use Your Information

Your personal data is used for the following purposes:

  • Service Fulfillment: To process bookings, reservations, and payments.
  • Communication: To provide updates on your bookings, respond to inquiries, and deliver marketing materials (with your consent).
  • Website Optimization: To improve our website’s functionality, user experience, and security.
  • Legal Obligations: To comply with tax, accounting, and other regulatory requirements.

4. Disclosure of Your Information

We may share your data only as necessary and in accordance with this Privacy Policy:

a. Third Parties

We engage trusted third parties to perform certain functions, including:

  • Payment processors.
  • Partner service providers such as hotels, transport operators, and tour guides.
  • IT and data analytics providers to enhance website performance.

These parties are bound by strict contractual obligations to keep your data confidential and secure.

b. Legal Requirements

We may disclose your data if required by law, court order, or to enforce legal claims.

c. Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

5. Cookies and Tracking Technologies

We use cookies to:

  • Personalize your experience on our website.
  • Analyze traffic and user behavior to improve our services.
  • Facilitate advertising and marketing efforts.

You can manage or disable cookies via your browser settings. For more information, see our Cookie Policy.

6. Data Security

We implement robust physical, technical, and administrative security measures to safeguard your personal data. These include:

  • Encryption of sensitive information (e.g., payment details).
  • Regular security audits and updates.
  • Restricted access to personal data on a need-to-know basis.

While we take every precaution, no system is completely secure. By using our website, you acknowledge this inherent risk.

7. Your Rights

As a data subject, you have the following rights under applicable law:

  • Access: To request a copy of the personal data we hold about you.
  • Correction: To correct inaccurate or incomplete data.
  • Deletion: To request the deletion of your data (subject to legal or contractual obligations).
  • Objection: To object to the processing of your data for marketing or legitimate interest purposes.
  • Portability: To receive your data in a structured, machine-readable format.
  • Withdraw Consent: To withdraw previously given consent at any time.

To exercise your rights, please contact us at [contact@elitegreecetravels.com].

8. Data Retention

We retain your data only for as long as is necessary to fulfill the purposes outlined in this policy or as required by law. Personal data related to financial transactions is stored for up to 7 years in compliance with tax regulations.

9. International Data Transfers

If you are located outside the European Economic Area (EEA), your data may be transferred to, and processed in, countries with different privacy laws. We ensure such transfers comply with GDPR by implementing standard contractual clauses and other safeguards.

10. Children’s Privacy

Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal data from children.

11. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices or legal requirements. The most current version will always be available on our website, and significant changes will be communicated via email or a website notice.

12. Contact Information

For questions, concerns, or to exercise your rights, please contact us:
Email: [contact@elitegreecetravels.com]
Phone: [+30-6977316158]
Address: 61 El. Venizelou Str, (Panepistimiou Str.) Omonoia Sqr., 10564, Athens