At Elite Greece Travels, we value your trust and aim to provide transparency regarding our refund and returns policy. This document outlines the terms and conditions for cancellations, refunds, and amendments related to our travel services and products.
Please review this policy carefully to ensure you understand your rights and obligations when booking through EliteGreeceTravels.com.
1. Scope of the Policy
This policy applies to:
- Tour packages, accommodations, and transportation services booked through our website.
- Additional services such as guided tours, excursions, and custom travel packages.
2. Cancellations by the Customer
a. Standard Cancellation Terms
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- Up to 30 Days Before Departure: Full refund minus a €50 administrative fee.
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- 15-29 Days Before Departure: 50% refund of the total booking amount.
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- 7-14 Days Before Departure: 25% refund of the total booking amount.
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- Less Than 7 Days Before Departure: No refund will be issued.
b. Non-Refundable Bookings
Certain bookings, such as last-minute deals, promotional packages, or third-party services, may be non-refundable. This will be explicitly stated at the time of booking.
3. Amendments to Bookings
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- Requests for changes to bookings (e.g., dates, services, or participants) must be submitted in writing to [contact@elitegreecetravels.com].
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- Amendments are subject to availability and may incur additional fees, which will be communicated before confirming the changes.
4. Cancellations by Elite Greece Travels
In rare cases where Elite Greece Travels must cancel a booking due to unforeseen circumstances (e.g., natural disasters, supplier issues, or force majeure):
- A full refund will be provided, or
- Customers will be offered alternative arrangements of equal or greater value.
We will not be liable for additional costs incurred by customers (e.g., airline cancellation fees).
5. Refund Process
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Refund requests must be submitted to [contact@elitegreecetravels.com] with the booking reference number and reason for cancellation.
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Refunds will be processed within 10-14 business days from the date of approval.
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Refunds will be issued to the original payment method unless otherwise requested.
6. Travel Insurance
Elite Greece Travels strongly recommends purchasing comprehensive travel insurance to cover non-refundable expenses, trip cancellations, or disruptions.
7. Special Terms for High-Value Bookings (€10,000+)
For bookings exceeding €10,000, custom cancellation and refund policies may apply, which will be outlined in the booking confirmation.
8. Exceptions and Special Circumstances
Refund requests due to medical emergencies, family crises, or other extenuating circumstances will be reviewed on a case-by-case basis. Supporting documentation may be required.
9. Returns Policy for Physical Products
If you purchase physical products (e.g., travel guides, merchandise) from Elite Greece Travels:
- Return Period: Products can be returned within 14 days of receipt for a full refund, provided they are unused and in original packaging.
- Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
10. Contact InformationFor further assistance, contact us:
- Email: [contact@elitegreecetravels.com]
- Phone: [+30-6977316158]
- Address: 61 El. Venizelou Str, (Panepistimiou Str.), Omonoia Sqr., 10564, Athens
Our team is here to ensure your experience with Elite Greece Travels is as smooth and enjoyable as possible.