Welcome to our FAQ section! We’ve compiled answers to the most common questions to make your experience on EliteGreeceTravels.com seamless and enjoyable.

General Questions

1. What services does Elite Greece Travels provide?

Elite Greece Travels specializes in organizing unique travel experiences across Greece. Our services include:

  • Tailored tour packages.
  • Luxury accommodations.
  • Transportation arrangements.
  • Cultural, historical, and eco-adventure tours.
  • Support for private or corporate travel needs.

We aim to provide personalized itineraries for every type of traveler, ensuring a memorable journey.

2. How can I contact customer support?

You can reach our dedicated customer support team through the following:

Our support team is available Monday through Friday, 9:00 AM to 6:00 PM (GMT+2).

Booking & Payment Questions

3. How do I book a tour or package?

To book a tour, follow these steps:

  1. Browse our curated tours on the Destinations page.
  2. Select the tour/package of your choice.
  3. Click “Book Now” and complete the booking form.
  4. Choose your payment method and confirm your reservation.

Once your booking is confirmed, you’ll receive a confirmation email with all necessary details.

4. What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit cards (Visa, MasterCard, American Express).
  • PayPal.
  • Bank transfers (for group bookings or custom itineraries).

All transactions are secured using advanced encryption technologies to ensure your data’s safety.

5. Is my payment refundable?

Refund policies vary depending on the package or service you’ve booked. Specific cancellation and refund terms are outlined in the confirmation email and on the booking page. Please refer to the Cancellation Policy for details.

6. Can I modify my booking after confirmation?

Yes, modifications are possible depending on the terms and availability of the service provider. Contact our support team at least 7 days before your scheduled trip to make changes.

Tour-Specific Questions

7. Are your tours customizable?

Yes! Many of our tours can be tailored to suit your preferences, including:

  • Adjusting the itinerary to focus on your interests (e.g., culture, adventure, relaxation).
  • Upgrading accommodation and transport options.
  • Adding private guides or exclusive experiences.

Reach out to us at contact@elitegreecetravels.com to discuss customization.

8. What is included in the tour price?

Each tour package varies, but most include:

  • Accommodation.
  • Guided tours.
  • Transportation (private or shared).
  • Some meals (breakfast and select dinners).

Details about inclusions and exclusions are provided on the tour description pages.

9. Are the tours suitable for families or groups?

Absolutely! We offer packages for:

  • Families with children.
  • Small and large groups.
  • Corporate retreats and team-building events.

We can accommodate special needs such as child-friendly activities, dietary requirements, or accessibility support.

10. What should I pack for my trip?

Packing tips depend on your destination and the time of year. A general guideline includes:

  • Comfortable walking shoes.
  • Weather-appropriate clothing.
  • Sunscreen, hats, and sunglasses for summer tours.
  • Layered clothing for winter or mountainous regions.

Your booking confirmation email will also contain a detailed packing list.

Website & Account Questions

11. Is your website secure?

Yes, our website is SSL-encrypted, ensuring that your personal and payment information is protected. We adhere to GDPR and other global privacy standards. Read our full Privacy Policy for more details.

Special Requests & Additional Services

12. Do you offer transportation to/from the airport?

Yes, we provide airport transfers as part of many tour packages or as an additional service. Mention your transfer needs when booking or contact us directly.

13. Can you accommodate dietary restrictions?

Yes, we cater to various dietary requirements such as vegetarian, vegan, gluten-free, or allergy-specific needs. Please inform us at the time of booking.

14. Are there any discounts available?

We offer seasonal promotions, early-bird discounts, and group booking rates. Subscribe to our newsletter or check the Offers page for current deals.

15. Can I purchase travel insurance through you?

While we don’t sell travel insurance, we strongly recommend obtaining it through your provider to cover unforeseen circumstances like trip cancellations or medical emergencies.

Feedback & Complaints

16. What if I have a complaint?

If you encounter any issues during your trip, please contact our support team immediately. Post-trip complaints can be directed to info@elitegreecetravels.com, and we will work to resolve the matter promptly.

For any additional questions, feel free to reach out to us. At Elite Greece Travels, we’re here to make your travel dreams a reality!

Payment

Are there any extra fees that I will have to pay on top of the listed price?

“No, there are no hidden fees. All mandatory costs are included in the listed price. Any optional services or personal expenses will be clearly outlined.”

Should I print a receipt to show the tour guide?

We understand that you may not have a printer handy when you’re traveling so it is not necessary to have a printed copy. However, we require that you show ID matching your reservation and also the Order # that is immediately emailed to you after you make your reservation.

How much does it cost to do a private tour?

“The cost of a private tour depends on the destination, duration, and group size. Contact us for a personalized quote tailored to your preferences.”

Preparation

What should I wear?

Wear whatever is comfortable. It is recommended to have a sturdy pair of broken-in trail shoes, boots, or sneakers. It is preferable to dress in layers and wear clothing that will wick away perspiration and keep you dry and comfortable

What do I need to bring?

Not much, remember our trips are all inclusive. We do suggest you bring appropriate clothing to fit the season and a day pack to carry extra snacks and water.

Reservation

What is your refund and cancellation policy?

Our refund and cancellation policy depends on the type of tour and notice period.

Please review the details on our Refund and Cancellation Policy.

Do I have to make a reservation or can I just show up?

Yes. Reservations are required for guaranteed spots on all tours. Reservations help us determine the number of guides we need to ensure that our groups remain manageable and enjoyable, and they allow us to notify you of changes to the tour due to weather or anything that could disturb the tours.

Weather

Are we going hiking even though it’s raining and windy?

We do hike in the rain, snow, wind and any other weather conditions that nature decides to throw at us. After all, we’re going on adventures! If the weather is unsafe for any reason, the trip will be changed or postponed. You will be notified the week of your trip if there are changes due to weather.